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FAQs
Not sure where to start? Check out our FAQs for answers to our most popular questions.
A free account gives you features that will help you save time and money, avoid hassle, and risk, and enhance convenience and safety:
- Access to a marketplace where you can find and communicate with verified and qualified service providers in your hometown or across the country.
- Ability to view how other consumers have rated a provider’s services and share your own ratings.
- A dashboard where you can manage all your activities, documents, and requests in one place.
- A payment service that uses Stripe, a secure and global payment exchange.
- Use a convenient personal dashboard to keep track of all your communications, documents, and requests with multiple providers.
- An On-Demand service that allows you to summon in person guards and protective agents anytime and anywhere using our mobile app.
- Access to a marketplace where you can find and communicate with verified and qualified service providers in your hometown or across the country.
- Ability to view how other consumers have rated a provider’s services and share your own ratings.
- A dashboard where you can manage all your activities, documents, and requests in one place.
- A payment service that uses Stripe, a secure and global payment exchange.
- Use a convenient personal dashboard to keep track of all your communications, documents, and requests with multiple providers.
- An On-Demand service that allows you to summon in person guards and protective agents anytime and anywhere using our mobile app.
We take the safeguarding of your personal information and confidential data very seriously. We use advanced technologies to ensure maximum security. Our platform operates on cloud and software services that have received the highest ratings for their security standards, business practices, and support. For instance:
- Microsoft Azure cloud services host and protect all software, collected information, and data.
- Stripe manages all payment operations and related data securely. Stripe is the global payment processing platform that adheres to the security level 1 of the payment card industry and supports millions of companies and their customers worldwide.
- We will never sell your information or data. Your information is only utilized within the system to offer you the best possible service. For more specifics, please visit our data privacy policy here.
No, We are something new and unique in the market. We have created and run the first online marketplaces and software platforms that help you quickly connect and then work directly with local, independent, and verified licensed and qualified providers. You can save time and money by doing business directly with the providers who will deliver better and more accountable service. No more internet searches, contact forms, or go-betweens who charge you more but pay less to the Providers and workers.
Providers of these regulated services must follow the state and local laws that apply to their profession. To get a license, they must meet the regulations set by a state licensing board. They receive a license only after fulfilling the required steps.
FlashlightNOW verifies their licenses when they sign up and performs regular audits to ensure they remain valid. Providers who lose their licenses or commit illegal or serious misconduct will be suspended or removed from the platform. Customers can also report any problems with the providers to FlashlightNOW.
Consulting and Training services are offered by companies, individual providers, and public safety professionals that, through a combination of experience, education and certifications have developed a demonstrable expertise in one or more areas. We verify the advertised certifications of providers before allowing them to exchange services on our platform.
Your payments are processed by Stripe, a world-class payment processing platform for online businesses. It is integrated into your FlashlightNOW web account and the Protection On Demand mobile app to provide you with a secure and smooth payment experience. You can create your Stripe account for free as part of setting up your accounts on these platforms. Stripe complies with the highest level of PCI security certification and is used by millions of customers around the globe. Your payment data is encrypted and managed by Stripe.
We are developing new features for your account that will allow you to pay with more flexibility. For more information about Stripe, visit Online payment processing for internet businesses - Stripe.
FlashlightNOW On Demand is a free mobile app that lets you request security guards and personal protection agents from local and licensed security companies. It is a convenient and fast way to get professional security services when you need them.
However, FlashlightNOW On Demand is not a substitute for calling 911. You should always call 911 if you are in danger, witness a crime, or face any threat of physical harm. FlashlightNOW On Demand is not affiliated with law enforcement or public safety agencies and cannot provide emergency assistance.
Protection On Demand is an innovative app and service that lets you call for protection on demand from a security guard or protective agent who will come to your location or another location you specify in minutes. The guards and agents are verified employees of local licensed security and protective agent companies.
Your service request is conveniently sent to the closest available guard or agent with just a quick tap on the app. Within seconds, an available guard/agent will accept your request. When accepted, you will instantly receive verified information including:
- Name and a photo of the verified guard/agent.
- The name of the licensed company providing the service guard/agent.
- Vehicle information and photo of license plate
- The estimated time of arrival as calculated by geolocation.
- Phone number to communicate and share details within the app.
- Automated payment calculation and payment via Stripe after the service event is completed.
We have a simple and transparent business model that puts your needs and those of your providers first. That is our philosophy as the operators of the marketplaces and software platforms that connect you with qualified providers. We only earn money when you and your provider successfully work together. We charge a small, fixed percentage-based fee from the provider when you pay invoices through your FlashlightNOW Dashboard using your integrated Stripe account.
We value your trust and satisfaction more than anything else. We do not use any tricks or gimmicks to get more money from you, or providers. We never impose paywalls, hidden fees, sell your data, require in-app purchases, or other methods that compromise your experience. We commit to you that we will work hard every day to make FlashlightNOW more useful and beneficial for you.